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About Us


“Committed to being a world class real estate team”

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Our People and our Purpose

Our journey began in 1989 when we joined the esteemed Professionals brand, and since then, we have become the largest Professionals office in Australasia and have consistently set new standards of excellence in the real estate industry. With over 40 years of unrivaled experience in the Lower Hutt and Wellington regional markets, we take pride in being the market leader and the brand of choice for the community.


Our team has been recognised with top international awards for over 10 years, including Top Office, Top Company, Top Team, and Top Salesperson, demonstrating our commitment to excellence and achieving outstanding results for our clients.

What sets us apart is not just our experience, but our unwavering commitment to our clients. We believe in building lasting relationships based on trust, integrity, and results. We take pride in our local expertise, market knowledge, and innovative marketing strategies, that deliver exceptional outcomes for our clients.


Our values are our core principles
in everything we do


We are stronger


We have personal answerability for
our actions


We operate with exceptional quality
and outstanding performance


We prioritise honesty and uphold strong moral principles


We value honesty and transparency in all our actions

What makes us Professionals?

At Professionals, team culture plays a crucial part in our business. We have created a team-oriented organisation that revolves around our company’s core values, and creates a self sufficient support circle for all salespeople by supporting each other and celebrating each other’s successes. We encourage a relaxed and fun office environment and offer social events on a regular basis.


Teams that play together, stay together

Our Team

We operate as a cohesive team comprising approximately 75 individuals, all united under the banner of the Professionals family. Our shared commitment is aimed at achieving excellence.


Among our diverse talents are an award-winning real estate sales team, an efficient auction team, and a dedicated admin and support team. Additionally, we boast expertise in marketing, finance, and new build projects, each contributing to our collective pursuit of world-class service. Guiding our efforts is a seasoned senior leadership team, and complementing our services is an in-house mortgage broker.

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Our Founder

John Ross - CEO and Visionary Leader

John’s career has spanned 4 decades plus thus far, starting in 1981 at the age of 21. The journey has included many record sales, industry awards and other recognition.

Striving for excellence has been a hallmark of John's success and is one of the key reasons his results have consistently exceeded expectations. John’s clients say he adds value; they use expressions like “it was a textbook experience”, “his negotiation skills were better than we ever expected” and excuse the pun, but “he and his team were Professional”.

In 1987 John purchased the company he was working for, then in 1989 he joined it with Professionals Group New Zealand. This was a strategic move which has given him and Professionals Lower Hutt access to all the groups resources and allowed him and the company to learn from, and be associated with, some of the best real estate companies in Australasia.

John is an advocate of specialisation; he and his company have made it their business to be experts in residential real estate in Lower Hutt. He believes that sticking to this clear focus is in the best interests of the company’s clients, customers and staff.

John is a hands on leader that motivates and supports the team to be experts in their field.  When John isn’t thinking real estate he will be up in the hills above the valley mountain biking or out on the water hydrofoiling on his surfboard. John is young of heart with a drive to help our people achieve their goals.

Our Leadership Team


Madeleine Andrews

General Manager


Morgan Phillips

Sales Manager


Megan Cross

Marketing Manager


Kirsten Flowers

Finance Manager

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Shellene Eksteen

Salesperson Trainer

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